Legal & Policies -
Compassion, Integrity & Transparency
At Rounce Funeral Services, we believe in providing compassionate, professional care with honesty and respect. As members of SAIF, we follow its Code of Practice and are covered by its Consumer Protection Scheme. Our policies set out how we protect your privacy, maintain high standards and act responsibly towards the families and communities we serve.
As members of the National Society of Allied and Independent Funeral Directors (SAIF), Rounce Funeral Services follows the SAIF Code of Practice, which sets out the professional standards expected of member funeral directors.
The Code covers areas including the care of the deceased, support for bereaved families, transparent pricing, funeral arrangements and complaints handling.
We are committed to providing clear information, treating every family with respect and delivering our services with care and professionalism.
While we take great care in providing our services with sensitivity and respect, it is important that you are aware of the terms and conditions that govern our relationship.
This page outlines the important information related to the services we offer, as well as the rights and responsibilities we share. We want to ensure that you fully understand our services, so there are no uncertainties during what is an emotional and difficult time.
Please take your time to review these terms, and know that we are here to assist with any questions or concerns you may have. Our goal is to ensure that everything is clear and transparent, so you feel supported every step of the way.
At Rounce Funeral Services, we understand the importance of your personal information and are dedicated to protecting your privacy during such a delicate time.
Our Privacy Policy explains how we collect, use, and store your personal data in a secure and respectful manner. We are fully committed to maintaining the confidentiality of your information and ensuring that your privacy is upheld with the utmost care.
This policy also outlines your rights regarding the data we hold about you, including how you can access, update, or request the deletion of your personal details. We strive to provide you with the peace of mind that your information is handled with the highest level of integrity and respect.
At Rounce Funeral Services, we believe that your personal information belongs to you, and you have the right to know how it is being used.
Our Data Subject Access Request (DSAR) Policy offers a clear and supportive guide for anyone wishing to request access to the personal data we hold about them. If you would like to review, correct, or understand how your data is processed, we are here to help.
We recognize that your privacy is deeply personal, and we will handle your request with care, respect, and understanding. We are committed to fulfilling your request promptly and compassionately, in accordance with your rights under data protection laws.
We strive to provide the highest level of service during what can be a very difficult and emotional time. However, we understand that sometimes things may not go as expected. If you have any concerns or feel that we haven’t met your needs, our Complaints Procedure and Dispute Resolution page is here to guide you.
We are committed to listening to your feedback and resolving any issues as quickly and fairly as possible. We want to ensure that your experience with us is as smooth as possible, and should you wish to raise a concern, we will work closely with you to find a resolution that reflects the compassion and respect we believe everyone deserves.
At Rounce Funeral Services, we hold ourselves accountable for acting with integrity, care, and compassion in all aspects of our work, including our impact on the environment and the communities we serve. Our Environmental and Ethical Policy reflects our commitment to sustainability, ethical practices, and respect for the natural world.
We understand that many families may choose a greener or more ethically responsible option for their loved ones, and we are here to support those choices with the same compassion and respect that defines all our services. From reducing waste to using eco-friendly products, we are dedicated to ensuring that our practices align with the values of sustainability, care, and dignity.
Environmental & Ethical Policy: Read our Environmental & Ethical Policy
